Saudi Arabia’s Finance Minister Mohammed Al-Jadaan said that Saudi Arabia may soon invest in Iran after a breakthrough agreement between the two nations for reestablishing diplomatic ties. Al-Jadaan said, “When people really stick to the principles of what was agreed, I think that investments into Iran and vice-versa could start very quickly. Our aim and…
One of South Korea’s biggest carriers, SK Telecom, is planning the complete launch of its own Artificial Intelligence-based Chabot, but is looking at a product very different from ChatGPT. SK Telecom in May 2022 launched a beta version of “A.” which is pronounced as “A dot”. It is based on Generative Artificial Intelligence. The Vice…
The Evolution Of Embedded Enterprise Cloud Communications The rapid pace of technology innovation has significantly changed the nature of customer communications and thus has impacted CX strategies. In addition to CX, there are opportunities for business process and workflow reinvention, fueled by the rapid adoption of instant messaging apps and emergence ofdigitalnative pioneers. Therefore, CX…
3 Ways To Use Digital Communication Channels For Collections Today’s mortgage servicers must embrace digital technologies to remain competitive. Leveraging an omnichannel contact center with advanced analytics is a huge step toward digital transformation and the sort of operational efficiency that gives mortgage servicers a competitive edge, especially in the area of collections. Here are…
