The Evolution Of Embedded Enterprise Cloud Communications The rapid pace of technology innovation has significantly changed the nature of customer communications and thus has impacted CX strategies. In addition to CX, there are opportunities for business process and workflow reinvention, fueled by the rapid adoption of instant messaging apps and emergence ofdigitalnative pioneers. Therefore, CX…
3 Ways To Use Digital Communication Channels For Collections Today’s mortgage servicers must embrace digital technologies to remain competitive. Leveraging an omnichannel contact center with advanced analytics is a huge step toward digital transformation and the sort of operational efficiency that gives mortgage servicers a competitive edge, especially in the area of collections. Here are…
Simplifying workstreams with flexible communications The workplace has transitioned into a new world of communications. With more and more organizations shifting to remote and hybrid work models, the tools that once served us well are coming up short. In fact, a recent study by Buffer indicates that a staggering 97.6% of employees in 2021 would…
Exploring Unified Communications As A Service The on-premises PBX has served companies well for a long time. But the world has changed around it. A dynamic, fast-paced economy and a world in which work from home (WFH) and work from anywhere (WFA) have become the new normal makes it necessary for organizations to adapt and…
