Monday, March 4, 2024

Unified Communication As A Service For Dummies

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Exploring Unified Communications As A Service

The on-premises PBX has served companies well for a long time. But the world has changed around it. A dynamic, fast-paced economy and a world in which work from home (WFH) and work from anywhere (WFA) have become the new normal makes it necessary for organizations to adapt and become ever more agile. Business technologies have also changed. The original designers of your current PBX may never have envisioned advances like video meetings, connecting a remote workforce, or integrating with cloud-based business applications such as customer relationship management (CRM), contact centers, social media, and other popular services.

For any number of reasons — not least of which is the relatively large investment required for a new PBX — many businesses have delayed upgrading their on-premises PBX. Consequently, you may be straddled with a phone system that lacks the capabilities and flexibility to support a remote workforce and the rapid growth and agility that your business demands.

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